Standard installation typically takes 2–4 hours depending on the machine type and site requirements. Our experienced technicians handle everything including electrical connections, placement, and initial product loading. Your machine will be fully operational on the same day.
Our machines require a standard 240V 10A power outlet within 1.5 metres of the installation point. For remote monitoring features, a Wi-Fi connection or mobile data (4G SIM included with premium models) is used. We assess all requirements during our free site consultation.
Restocking frequency depends on usage, but most locations are visited 1–3 times per week. Our real-time monitoring alerts us when stock is running low so we can proactively restock before machines run out.
All Activend machines accept coins, banknotes, credit/debit cards (Visa, Mastercard, Amex), and contactless payments including Apple Pay, Google Pay, and Samsung Pay. Cashless-only options are available for modern workplaces.
A combo machine combines both snack and drink vending in a single unit, separated into temperature zones — ambient for snacks and refrigerated for drinks. They’re ideal for locations with limited space that still want a wide product variety. Our combo machines hold 40–60 product selections.
Absolutely. We work with you to create a custom product mix tailored to your team’s preferences, dietary requirements, and price points. Product preferences can be updated at any time through your account manager.
We currently service Greater Sydney including the CBD, Inner West, Eastern Suburbs, Western Sydney (Parramatta to Penrith), and Southern Sydney. Call 0409 362 318 to confirm your coverage.
As a general guide, we recommend a minimum of 30–50 people on-site. However, this can vary depending on the type of workplace and expected usage patterns. We assess each location individually.
Contact our service line on 0409 362 318 or email info@activend.com.au and our technician team will be dispatched, typically within 4–8 business hours. Our remote monitoring often detects faults before you do.
Our fully managed vending service is provided at no cost to your organisation. There are no lock-in contracts and no installation fees. We believe in earning your business through great service, not contractual obligations.
All our machines display our service phone number and a QR code for refund requests. We process all valid refunds promptly — typically same or next business day.
